Return & Refund Policy

Last Updated: 28/06/2026

At ShipCard.in, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

We accept returns under the following conditions:

• Return requests must be submitted within 3 Days of receiving your order.
• The item must be unused, unworn, and in its original condition.
• The product must be returned with its original packaging, tags, manuals, and accessories.
• A valid order number or proof of purchase is required.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or incorrect upon delivery:

• Personal care and hygiene products
• Perishable goods
• Customized or personalized items
• Gift cards
• Digital or downloadable products
• Clearance or final sale items

3. How to Request a Return

To request a return, please email us at shipcard24@gmail.com with the following information:

• Full Name
• Order Number
• Product Name
• Reason for Return
• Photos or videos of the product (if damaged, defective, or incorrect)

Our customer support team will review your request and provide return instructions.

4. Refund Process

After receiving and inspecting the returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 5 Business Days to your original payment method.

Please note that banks and payment providers may take additional time to credit the refund to your account.

5. Exchange Policy

If you receive a damaged, defective, or incorrect product, we will gladly offer a replacement or exchange, subject to product availability.

Exchange requests must be made within 3 Days of receiving your order.

6. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery.
• Send clear photos or videos showing the issue.
• Include your Order Number in the email.

We will review the issue and provide an appropriate solution, including a replacement, exchange, or refund where applicable.

7. Return Shipping Costs

• If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping cost.
• For all other eligible returns, the customer may be responsible for return shipping charges unless stated otherwise.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your bank or card issuer.
3. Allow additional processing time.

If your refund is still not received, please contact us at shipcard24@gmail.com.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: shipcard24@gmail.com

Business Location: Surat, Gujarat, India

We appreciate your trust in ShipCard.in and are committed to providing a fair, transparent, and hassle-free return and refund experience.